1. Introduction

At Panda Moves, accessible from pandamoves.co.uk, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that is collected and recorded by Panda Moves and how we use it in accordance with UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Information We Collect

We collect personal information that you voluntarily provide to us when requesting a moving quote, contacting us through our website, or booking our services:

• Personal Details: Name, email address, telephone number.

• Moving Details: Collection address, delivery address, preferred moving dates, property size, and specific service requests (e.g., packing, furniture assembly).

• Technical Data: IP address, browser type, device info, and browsing behavior collected via standard web cookies.

3. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

• Providing, operating, and maintaining our moving and removal services.

• Calculating accurate moving quotes and scheduling service bookings.

• Communicating with you regarding your bookings, enquiries, or updates.

• Processing invoices and secure payment transaction administrative tasks.

• Improving website functionality, user experience, and customer support.

4. Data Sharing & Third Parties

Panda Moves respects your personal data. We do not sell, trade, or rent your personal information to third parties. We may only share necessary information with trusted third-party service providers (e.g., website hosting, IT support, payment processors) who assist us in running our business operations under strict confidentiality obligations.

5. Data Security & Storage

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.

6. Your Data Rights (UK GDPR)

Under UK data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data held by us.

• Right to Rectification: Request correction of inaccurate or incomplete information.

• Right to Erasure: Request the deletion of your personal data where applicable.

• Right to Restrict Processing: Request restriction of processing your data under certain conditions.

To exercise any of these rights, please contact us at info@pandamoves.co.uk.